FAQs

We are Project 369, a leading digital books marketplace dedicated to supporting new publishers and local bookstores. With over 3,000 independent bookstores worldwide, our community is thriving and constantly growing.

At Project 369, we offer a vast selection of audiobooks to our members in 90 countries. As an affiliate, you have the opportunity to promote our digital books marketplace and support the vibrant network of independent bookstores.

Our mission is to inspire readers everywhere while driving customers to local bookstores. By partnering with us, you join a purpose-driven organization with a commitment to uplift local bookstores and support local economies. Our shared goal of amplifying underrepresented voices and highlighting stories from diverse creators sets us apart.

By leveraging our user-friendly platform, you can connect readers with a wide array of audiobooks. As a digital books marketplace, we provide a convenient way for customers to place orders and make payments, ensuring a seamless shopping experience.

Join the Project 369 affiliate program today to promote our marketplace and contribute to the growth of independent bookstores. We value partnerships and are dedicated to cultivating a diverse and dynamic marketplace where choice and opportunity thrive.

We look forward to partnering with you and making a positive impact together in the world of books.

We collaborate with independent bookstores and audiobook artists to promote diverse voices and support local economies. By becoming a vendor you can sell audiobooks in our system, and get a share in the profits. Follow these steps to create your vendor account and start your journey.

Step-by-Step Guide

1. Visit the Website

Go to www. project369.net and then click the “Sign Up” link in the top right corner of the main page.

2. Select Vendor Registration

Choose “I’m a Vendor” when prompted to select your account type. Vendors include independent bookstores, publishers, or individual creators of audiobook content.

3. Complete the Registration Form

Provide accurate and complete information including:

• Full legal name or business name
• Contact email address
• Phone number (optional but recommended)
• Store or organization name
• Business location and time zone
• Preferred payout method (you may update this later)

Create a secure password and review the Vendor Agreement before proceeding.

4. Accept Terms and Submit

Check the box to agree to our Terms and Conditions, Privacy Policy, and Vendor Agreement. Click “Create Account.”

5. Email Confirmation

You will receive an email from Info@project369.net to confirm your email address. Click the confirmation link provided to verify your account.

6. Set Up Your Vendor Profile

After confirmation, log in to your new account and:

• Upload a logo or image for your bookstore (optional)
• Add a brief description about your store or organization
• Set your preferred payout method and frequency
• Upload any relevant tax or legal documentation if applicable

Your vendor profile will be reviewed for approval within 2–3 business days.

Vendor Approval and Next Steps

Once approved, you can begin uploading your audiobook catalog. Each listing will be reviewed for quality and compliance with our Content Guidelines.

We’re committed to real human service — if you need help at any point, reach out via our Contact Us Form or email us directly at info@project369.net.

àStart earning and expanding your impact today.
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Can’t log in to your Project 369 account? Don’t worry—we’re here to help. This guide walks you through the most common issues customers and vendors face when trying to access their accounts, and how to fix them.

1. Forgot Your Password?

No problem. Follow these steps to reset it:

1. Go to https://project369.net
2. Click “Login” at the top right
3. Select “Forgot Password?”
4. Enter the email address linked to your account
5. Check your inbox for a password reset link (check spam/junk folders too)
6. Follow the instructions to set a new password

If you don’t receive the reset email within 5–10 minutes, contact support at Info@project369.net

2. Incorrect Email or Password

Double-check for these common errors:

• Typos or extra spaces in your email or password
• Using a different email than the one used during registration
• Passwords are case-sensitive—make sure Caps Lock is off

If you’re still locked out after several tries, reset your password or contact support for help.

3. Didn’t Receive Your Confirmation Email?

If you recently created an account and haven’t received a verification email:

• Wait 5–10 minutes—it may take time to arrive
• Check your spam or junk folder
• Ensure you entered your email correctly at signup

Still missing? Visit the Contact Us Form and request manual verification. Include your full name and the email used to register.

4. Account Locked or Suspended

Your account may be temporarily locked after multiple failed login attempts or due to suspicious activity.

What to do:

• Wait 15 minutes and try again
• Reset your password if unsure
• Contact us if you believe your account was locked in error

Important: Accounts may also be suspended for violating our Terms and Conditions, such as uploading prohibited content or suspected fraud.

5. Technical Errors or Page Not Loading

Try these quick fixes:

• Clear your browser cache and cookies
• Switch to a different browser (we recommend Chrome or Firefox)
• Make sure your internet connection is stable
• Disable any ad blockers or privacy extensions that may block login scripts

If the site is down or experiencing an outage, we’ll post updates on our homepage or notify users via email.

6. Device Compatibility

Project 369 works on most modern desktops, laptops, smartphones, and tablets. If you’re using an outdated browser or OS, you may encounter access issues.

Ensure:

• Your browser is up to date
• You’re using a supported device (Windows, macOS, iOS, Android)
• JavaScript and cookies are enabled in your settings

Still Need Help?

We’re committed to real human support. If none of the above resolves your issue, contact us directly:

• Email: Info@project369.net
• Support form: https://project369.net/contact-us
• Response time: Within 24 hours (usually sooner)

Include as much detail as possible, such as:

• The device and browser you’re using
• Any error messages you see
• Screenshots if applicable

We’ll help you get back in quickly and safely.

Your Project 369 account gives you full control over your activity, whether you're buying audiobooks or selling them as a vendor. This guide covers everything you need to know about updating your details, changing settings, and closing your account when needed.

Accessing Your Account

To manage your account:

1. Visit www.project369.net
2. Click “Login” at the top-right corner
3. Enter your email and password

Once logged in, navigate to “My Account” from the main menu.

Updating Personal Information

Keep your account details current to ensure seamless communication and access.

To update:

1. Go to “Account Settings”
2. Edit your name, email, or password
3. Click “Save Changes”

For vendors, you can also edit:

• Store name and description
• Logo or profile image
• Payment and payout details

Managing Your Subscription

If you're a subscriber, you can:

• View your current plan
• Change your billing frequency
• Update payment method
• Cancel or pause your subscription

Simply navigate to “Subscription” under your account settings.

Changing Your Password

To reset your password:

1. Click “Forgot Password?” on the login page
2. Enter your email address
3. Follow the link in your inbox to create a new password

To change it while logged in, visit “Account Settings” and select “Change Password.”

Closing Your Account

We’re sorry to see you go. If you decide to leave:

1. Contact our team through the Contact Us Form
2. Or email us at Info@project369.net
3. We’ll confirm your identity and process the request within 2–3 business days

All personal data will be handled in accordance with our Privacy Policy.

Security and Privacy

• We never sell your data
• You control your personal info at all times
• For more, review our Privacy Policy

Need help managing your account?
We’re here with real human support.
Contact Us Now »

We’re sorry to see you go. If you no longer wish to use Project 369, you may request account closure at any time. Please read below for important considerations before proceeding.

Before You Delete

• You will lose access to any purchased audiobooks
• Your listening history and preferences will be erased
• Any affiliate commissions or payouts will be forfeited
• Deletion is permanent and cannot be reversed

If you simply want to pause emails or stop notifications, you can do so under “Account Settings” without deleting your profile.

How to Request Account Deletion

1. Log in to your account at https://project369.net
2. Navigate to “Account Settings”
3. Scroll down to “Close Account”
4. Follow the prompt to confirm your request
5. Alternatively, you may email info@project369.net with the subject line: "Account Deletion Request"

Our support team will confirm your identity and complete the process within 2–3 business days.

Data and Privacy

Your request will be processed in accordance with our Privacy Policy. We do not retain unnecessary personal data after your account is closed.

Questions or concerns?

Reach out to real human support through our Contact Us Form. We’re here to help.

Project 369 ensures a secure and transparent payment system for both audiobook buyers and vendors. Whether you’re purchasing content or receiving earnings, our platform supports reliable, timely transactions.

For Buyers

Accepted Payment Methods

Project 369 accepts:

• All major credit cards (Visa, MasterCard, American Express)
• Debit cards
• Digital wallets (Apple Pay, Google Pay – where available)

All transactions are encrypted using SSL technology to protect your information.

Billing and Charges

• You will be charged immediately at checkout for one-time purchases.
• Subscriptions renew automatically based on your chosen billing cycle.
• An invoice or receipt is emailed to you after every transaction.

Updating Payment Information

To update your payment method:

1. Log in to your account
2. Go to “My Account” > “Billing”
3. Update your card or wallet details
4. Click “Save” to confirm changes

For Vendors

How Payouts Work

As a vendor, you earn a share of each sale linked to your store or audiobook. Payouts are processed monthly to your designated bank account or preferred payment method.

Setting Up Payouts

1. Log in to your vendor dashboard
2. Navigate to “Payment Settings”
3. Add your payout details (bank account or payment provider)
4. Confirm your information and save

Payouts are typically issued by the 5th business day of each month for the previous month’s sales.

Payout Statements

You can download detailed payout reports directly from your dashboard. These statements include:

• Total sales revenue
• Platform fees and commissions
• Your final earnings
• Payment status

Taxes and Compliance

Vendors are responsible for reporting income according to their local tax laws. Project 369 may collect certain tax information (e.g. W-9 for U.S. vendors) as required.

Buyers may be charged sales tax based on their location. Taxes are calculated automatically during checkout.

Troubleshooting Payments

For failed payments or missing payouts:

• Double-check your account details
• Review transaction history in your account
• If issues persist, contact us directly at Info@project369.net or via our Contact Us Form

We provide real human support—no bots, no auto replies.

Security and Protection

All payments are processed securely. Project 369 does not store your full card details. Our payment processors are PCI-compliant and regularly audited.

Questions about payments or earnings?
Reach out anytime at Info@project369.net

• Start selling or shopping with confidence.
  Visit Your Dashboard »

As a registered vendor on Project 369, you can list and sell your digital audiobooks directly to a global audience. Our platform is built to empower independent bookstores and creators, giving you full control over your content, pricing, and audience engagement.

Follow the steps below to upload and sell your audiobooks:

Step-by-Step Guide

1. Log In to Your Vendor Dashboard

Go to www.project369.net and click on "Login." Enter your credentials and access your vendor dashboard.

2. Navigate to "Add New Audiobook"

Once in the dashboard, click on “Add New Audiobook” from the sidebar menu.

3. Upload Audiobook Content

You will be prompted to upload the following:

• Audio Files: Ensure files are in MP3 format. You may upload multiple files for chapters or a single complete file.
• Cover Image: High-resolution JPG or PNG. Recommended size: 1600 x 2400 pixels.
• Metadata: Include audiobook title, author, narrator (if applicable), genre, and ISBN (if available).
• Description: Write a compelling summary. Avoid spoilers, and emphasize what makes your audiobook unique.

4. Set Pricing and Availability

• Retail Price: Set your own price in USD. You may offer promotional discounts.
• Availability: Choose global distribution or specify countries where the audiobook should be available.
• Store Association: Select your independent bookstore profile for tracking and attribution.

5. Review and Publish

Carefully review all information. Once satisfied, click “Submit for Review.”

Your listing will undergo a brief moderation check to ensure it meets our Content Guidelines. Approval typically occurs within 1–2 business days.

Best Practices for Sales Success

• Use clear, high-quality cover art
• Write a concise and engaging description
• Tag relevant genres and themes for discoverability
• Keep pricing competitive and aligned with audience expectations

Revenue and Payments

• Vendors receive a percentage of each sale, as detailed in our Payment Policy.
• Monthly payouts are issued to your designated account. Ensure your payout information is current under “Payment Settings” in your dashboard.

Prohibited Content

Listings must comply with our platform standards. We do not accept content that includes:

• Hate speech or discriminatory material
• Unlicensed or pirated content
• Incomplete or low-quality recordings
• Infringement of intellectual property rights

Violations may result in listing removal or account suspension.

Need Help?

For assistance with uploading or selling your audiobooks, contact our support team at Info@project369.net or use the Contact Us Form.

We’re real humans. We’re here to help.

Ready to list your first audiobook?
Log in to your dashboard »

Project 369 offers two primary types of user accounts: Customer and Vendor. Each role is designed to support your purpose on the platform—whether you’re here to enjoy audiobooks or to share and sell them.

Here’s a breakdown to help you understand the differences.

🔹 Customer Account

Purpose:

Perfect for individuals who want to purchase, listen to, and support digital audiobooks from independent bookstores and diverse creators.

Key Features:

• Browse and purchase audiobooks
• Access your purchased content in your personal library
• Stream or download audiobooks
• Leave reviews and ratings
• Manage subscriptions and billing
• Receive member-only discounts and early releases

How to Get Started:

Create a Customer account by selecting “Customer” during registration at https://project369.net.

🔹 Vendor Account

Purpose:

Built for independent bookstores, publishers, authors, or audiobook creators who want to list, manage, and sell digital audiobooks.

Key Features:

• Upload audiobooks and manage listings
• Set pricing and control availability
• Track sales and performance metrics
• Receive monthly payouts for earnings
• Access marketing and affiliate tools
• Customize store branding and profile

How to Get Started:

Choose “Vendor” when signing up. You’ll be asked to provide additional information about your store or business.

Switching Roles

Currently, Project 369 does not allow switching between Customer and Vendor roles within the same account. If you require access to both roles:

• Create two separate accounts—one for shopping and one for selling, or
• Contact us at Info@project369.net for assistance

Need Help Choosing?

Still unsure which account type suits you? Contact our support team via the Contact Us Form. We're happy to help you get started.

• Join the Project 369 community. Whether you’re here to listen, share, or sell—your role matters.

At Project 369, real human support isn't a tagline—it’s a promise. We believe in meaningful, respectful communication with every customer, vendor, and partner. That’s why we don’t use chatbots, AI responders, or automated ticket loops.

When you reach out to us, you’ll speak with an actual person who understands our platform, our mission, and your needs.

What You Can Expect from Our Support Team

1. Timely Responses

We aim to respond to all inquiries within 24 hours (excluding weekends and holidays). Most messages are handled within a few hours.

2. Personalized Assistance

Our team reads every message in full and responds directly to your question—no canned replies, no shortcuts. Whether you're a customer with a playback issue or a vendor needing help uploading files, you’ll get a response tailored to your situation.

3. Platform Expertise

Our team knows the ins and outs of Project 369. We’re trained to support every feature of the site, including account management, audiobook listings, payouts, purchases, and affiliate tools.

4. Respectful, Purpose-Driven Support

We reflect the core values of Project 369: inclusion, trust, growth, and balance. Our support is free of judgment, bias, or bureaucracy.

How to Contact Support

You can reach us in two ways:

• Via our Contact Form: project369.net/contact-us
• By Email: Info@project369.net

Please include as much detail as possible in your message (e.g., order number, issue description, account email), so we can assist you quickly.

Common Support Topics We Handle

• Account access and login issues
• Purchases and download support
• Vendor listing problems or file errors
• Subscription management
• Affiliate or commission inquiries
• Reporting technical bugs or broken links
• General feedback or partnership requests

We’re Here Because We Care

Our mission is to uplift diverse voices and connect communities through storytelling. That mission starts with you, and it’s carried out by real people who are here to help—every step of the way.

Need help right now?
Reach Out to Us Here »

As a vendor on Project 369, you are part of a global marketplace committed to real service and human connection. While Project 369 provides centralized support for most customer needs, vendors play a key role in ensuring buyers receive accurate, helpful information—especially related to your audiobook content.

This guide explains how to manage customer inquiries in a professional, consistent, and policy-aligned way.

What Kinds of Inquiries Might You Receive?

Customers may contact you directly (if enabled on your store profile) with questions related to:

• Audiobook content (e.g. narrator, length, chapters)
• Missing or incorrect files
• Descriptions or metadata errors
• Special editions or upcoming releases
• Author details or publishing background

For technical, billing, or account issues, customers are directed to Project 369’s support team.

Responding Effectively

1. Be Timely

Respond to all inquiries within 48 hours. If more time is needed to resolve the issue, acknowledge the message and explain the delay.

2. Stay Professional

Maintain a courteous tone. Always assume good intent and aim to clarify, not confront.

3. Use Clear, Simple Language

Customers may not be familiar with audiobook publishing terms. Keep responses plain and informative.

4. Provide Accurate Information

Double-check details before replying—especially for issues involving audiobook length, narrator names, or author info.

When to Escalate to Project 369

If a customer contacts you about any of the following, please refer them directly to our support team:

• Payment failures
• Account access problems
• Refunds or cancellations
• Website functionality issues
• Policy disputes or complaints

You can direct them to Contact@project369.net or https://project369.net/contact-us.

Tips for a Positive Vendor-Customer Relationship

• Keep your audiobook listings accurate and updated
• Respond with warmth and clarity
• Report repeated issues or suspicious behavior to Project 369
• Keep personal communication channels secure and respectful

Final Reminder

You are never alone in supporting your customers. Project 369 is built on real human support, and our team is always available to step in when needed.

Need help responding to a tricky message?
Email Info@project369.net for guidance or use our Contact Us Form.

Project 369 is committed to offering high-quality, inclusive audiobook content that reflects diverse voices and values. To ensure consistency, legal compliance, and audience trust, all vendors must follow our content guidelines when uploading to the platform.

What We Accept

We welcome digital audiobooks that:

• Are original and legally owned by the vendor
• Have clear, professional-quality audio
• Reflect diverse themes, perspectives, and communities
• Are fully completed (no missing chapters or placeholders)

We especially encourage content from:

• Authors of color
• LGBTQIA+ creators
• Disabled storytellers
• Independent bookstores and local publishers

Audio Quality Standards

All uploads must meet the following technical standards:

• Format: MP3 (preferred) or WAV
• Minimum bitrate: 128 kbps
• No background noise, distortion, or clipping
• Clear volume leveling and consistent pacing
• Chapter markers or labels if applicable

Low-quality files may be rejected or flagged for revision.

Metadata and Listing Accuracy

Your listing must include:

• Title and author name
• Narrator (if applicable)
• Genre and age category
• Accurate description and keywords

Do not use misleading titles, keywords, or descriptions to manipulate visibility.

Prohibited Content

We do not allow audiobooks that contain:

• Hate speech or discriminatory content
• Pornographic material
• Pirated or unauthorized content
• False claims, deceptive messaging, or spam
• Content that promotes violence or abuse

All listings are reviewed for compliance. Repeat violations may result in account suspension or removal.

Intellectual Property

By uploading content, you confirm:

• You own or have licensed the rights to distribute the audiobook
• Your work does not infringe on any third-party copyrights or trademarks
• You have obtained necessary permissions from narrators or collaborators

We comply fully with the Digital Millennium Copyright Act (DMCA). Copyright violations will be removed promptly.

If you believe your content has been used without permission, submit a notice to Info@project369.net

Review Process

Each audiobook is reviewed before publication. We check:

• Audio quality
• Metadata accuracy
• Compliance with our mission and legal standards

Approval typically takes 1–2 business days. We may reach out for revisions.

Changes to Guidelines

These guidelines may evolve. Vendors are responsible for reviewing updates posted on our website. Continued use of the platform constitutes agreement to the latest version.

Questions about compliance?

Reach out to our team for clarification at Info@project369.net or through our Contact Us Form.

Ready to upload with confidence?
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