Effective Date: 05/1/2025

Project 369 is a digital audiobook marketplace. As all of our products are intangible, digital goods, special conditions apply regarding returns and refunds. This policy outlines the circumstances under which a refund may be issued, and the procedures for making a return request.

By purchasing content on our platform, you agree to the terms of this Return and Refund Policy.

Digital Content — No Returns Policy

Due to the nature of digital content, all audiobook sales are final once the download or streaming access has been initiated.

We do not accept returns or exchanges of digital products. You cannot “return” an audiobook once access is granted or files have been downloaded.

This policy is in accordance with common digital commerce standards and protects the integrity of intellectual property sold through our platform.

Refunds — Exceptions and Eligibility

Refunds will only be considered in the following limited situations:

  • Duplicate Purchases

If you accidentally purchase the same audiobook more than once under the same account, you may be eligible for a refund of the duplicate transaction.

  • Technical Failures

If you are unable to access or play an audiobook due to a confirmed technical issue with our platform that we cannot resolve, you may qualify for a refund.

  • Corrupt or Incomplete Files

If an audiobook is missing significant portions or is unplayable due to file errors beyond your control, a refund or replacement will be issued upon verification.

Important: We reserve the right to verify download attempts, user activity, and file integrity before issuing any refund.

How to Request a Refund

If you believe you are eligible for a refund under the terms listed above, please submit your request via:

  • Contact Form: https://project369.net/contact-us
  • Email: Info@project369.net
  • Include:
    • Your full name and account email
    • Order number or transaction ID
    • Reason for the refund request
    • Screenshot or evidence if applicable

Response Time: Our support team typically responds within 2 business days. Refunds, if approved, are processed within 5–10 business days to the original payment method.

Non-Refundable Situations

Refunds will not be granted under the following circumstances:

  • You changed your mind after purchase
  • You failed to download or access the content due to personal device or network issues
  • You did not enjoy the audiobook content
  • Unauthorized use of your account (unless fraud is confirmed and reported immediately)

Fraud and Abuse Prevention

Project 369 reserves the right to deny refunds in cases of suspected fraud, abuse of the refund policy, or excessive refund requests. Any user found engaging in misconduct may have their account suspended or terminated.

Contact Us

If you have any questions about this policy or need assistance with an issue, please reach out to us:

We’re here to support you—real people, ready to help.